Cost Reduction
2Levers that lower the cost base without proportionally reducing output.
Atos
Atos — Data Center Consolidation and Cloud Migration Program
- **Facility reduction**: Atos reduced its data center count significantly as...
Rackspace Technology
Rackspace Technology — Infrastructure Model Pivot From Owned to Managed Multi-Cloud
- **Revenue decline during transition**: Total revenue declined from $3,010M ...
Unisys
Unisys — Cloud-First Infrastructure Transformation Reducing Delivery Costs
- **Infrastructure cost reduction**: Data center consolidation and cloud migr...
Genpact
Genpact — Delivery Automation Through Lean Digital
- **FTE equivalent savings**: Automation eliminated approximately 12,000-15,0...
EXL Service
EXL Service — Intelligent Automation in Insurance BPO
- **Delivery cost reduction**: Cost per claim processed declined approximatel...
NTT Data
NTT Data — Global Delivery Center Consolidation Reducing Cost-to-Serve
- **Delivery cost reduction**: The consolidation and standardization program ...
Sodexo
Sodexo — Supplier Consolidation in Global Facilities Management
- **Procurement savings**: Achieved approximately €350-400M in cumulative pro...
CBRE Group
CBRE Group — Procurement Consolidation in Global Facilities Management
- **Procurement savings**: Strategic supplier agreements and volume aggregati...
Marsh McLennan
Marsh McLennan — Third-Party Vendor Rationalization in Professional Services
- **JLT integration savings**: Total annualized cost synergies from the JLT a...
Hays plc
Hays plc — Sales Efficiency Through Consultant Productivity Optimization
- **Net fee income per consultant**: Increased from approximately £48,000 in ...
Wipro
Wipro — Sales Restructuring Through Chief Growth Office and Sector-Based Selling
- **Large deal acceleration**: Wipro achieved record large deal bookings, wit...
Securitas
Securitas — Digital Transformation Driving 37% Sales Productivity Improvement
- **Sales productivity**: Sales per employee increased by more than 37% over ...
Infosys
Infosys — Industrialized Large Deal Pursuit Model Reducing Cost Per Acquisition
- **Record large deal wins**: Infosys achieved highest-ever large and mega de...
Tata Consultancy Services
TCS — Hyperscaler Co-Marketing Partnerships Reducing Customer Acquisition Cost
- **Revenue growth**: TCS revenue grew from $22
HCL Technologies
HCL Technologies — Mode 1-2-3 Strategy Reducing Go-to-Market Cost Through Partner Channels
- **Revenue growth**: HCL Technologies revenue grew from $10
Accenture
Accenture — Offshore Delivery Transformation
- **Offshore/nearshore mix**: Global delivery from low-cost locations grew fr...
Aramark
Aramark — Back-Office Consolidation Through Shared Services
- **Annual cost savings**: Achieved approximately $130M in run-rate annual sa...
Capita
Capita — Organizational Simplification From Ten Divisions to Two
- **Total savings**: Achieved £122 million in total savings in 2020 alone, co...
DXC Technology
DXC Technology — $500 Million Cost Reduction Through Operational Restructuring
- **Cost savings delivered**: DXC eliminated $500 million in costs across sta...
Capgemini
Capgemini — Altran Integration Driving R&D Engineering Efficiency
- **Cost synergies**: Achieved annual run-rate cost synergies of €70-100 mill...
Tech Mahindra
Tech Mahindra — AI-Driven R&D Productivity Improvement in Engineering Services
- **R&D productivity improvement**: AI tools improved engineering output per ...
Xerox
Xerox — CareAR Remote Support Reducing Field Service Costs
- **Site visits eliminated**: In the first 18 months of deployment, 21,000 si...
Automatic Data Processing
ADP — Self-Service Platform Transformation Reducing Support Costs
- **Digital interaction growth**: Self-service and digital interactions grew ...
Serco Group
Serco Group — Technology-Enabled Service Delivery Reducing Support Costs in Government BPO
- **Operating profit improvement**: Underlying operating profit increased 68%...