Volume Growth

1.2

Actions that increase the number of units, customers, or transactions.

Case Studies(11)

New Customer AcquisitionOrganic + Inorganic

TTEC Holdings

TTEC Holdings — New Customer Acquisition Through Integrated Digital CX Platform

- **Revenue growth**: Total company revenue grew from $1

Business ServicesNAICS 5614Large Enterprise
New Customer AcquisitionOrganic + Inorganic

Concentrix

Concentrix — New Customer Acquisition Through Strategic Combination with Webhelp

- **Revenue scale**: Total revenue grew from $5

Business ServicesNAICS 5614Large Enterprise
New Customer AcquisitionOrganic

CBRE Group

CBRE Group — Industry-Vertical GTM Strategy for Healthcare and Life Sciences

- **Healthcare market leadership**: CBRE became the #1 healthcare real estate...

Business ServicesNAICS 5312Large Enterprise
New Customer AcquisitionOrganic

Marsh McLennan

Marsh McLennan — Digital-First New Logo Acquisition Engine

- **Sustained organic growth acceleration**: Organic revenue growth reached 9...

Business ServicesNAICS 5242Large Enterprise
Customer ExpansionOrganic

Cintas Corporation

Cintas Corporation — Cross-Sell Through Service Line Expansion

- **First Aid & Safety segment growth**: Revenue grew from $690M (FY2019) to ...

Business ServicesNAICS 8123Large Enterprise
Customer ExpansionOrganic

ABM Industries

ABM Industries — Cross-Sell Through Integrated Facility Solutions

- **IFS revenue growth**: Revenue from clients using 2+ services grew from ap...

Business ServicesNAICS 5612Enterprise
Customer ExpansionOrganic

Wipro

Wipro — FullStride Cloud Cross-Sell Driving Account-Level Revenue Growth

- **Cloud revenue growth**: FullStride Cloud-related revenue became one of Wi...

Business ServicesNAICS 5415Large Enterprise
Customer ExpansionOrganic

Sodexo

Sodexo — Integrated Facilities Management Expansion Within Existing Accounts

- **Revenue growth**: FY2023 consolidated revenues reached €22

Business ServicesNAICS 5612Large Enterprise
Market EntryOrganic + Inorganic

Randstad

Randstad — New Customer Acquisition Through Geographic Expansion and Partnerships

- **Geographic revenue diversification**: Revenue from markets outside core W...

Business ServicesNAICS 5613Large Enterprise
Market EntryOrganic + Inorganic

WNS Holdings

WNS Holdings — Market Entry Into Healthcare and Life Sciences BPO

- **Healthcare revenue growth**: HCLS grew from approximately 10-12% of total...

Business ServicesNAICS 5611Large Enterprise
Market EntryInorganic

Adecco Group

Adecco Group — Market Entry Into Technology Engineering Through Akkodis

- **Revenue scale**: Akkodis generated €3

Business ServicesNAICS 5613Large Enterprise