Sales, General, and Administrative (SG&A)

2.2

Overhead costs not directly tied to product delivery.

Case Studies(10)

Sales EfficiencyOrganic

Hays plc

Hays plc — Sales Efficiency Through Consultant Productivity Optimization

- **Net fee income per consultant**: Increased from approximately £48,000 in ...

Business ServicesNAICS 5613Large Enterprise
Sales EfficiencyOrganic

Wipro

Wipro — Sales Restructuring Through Chief Growth Office and Sector-Based Selling

- **Large deal acceleration**: Wipro achieved record large deal bookings, wit...

Business ServicesNAICS 5415Large Enterprise
Sales EfficiencyOrganic + Inorganic

Securitas

Securitas — Digital Transformation Driving 37% Sales Productivity Improvement

- **Sales productivity**: Sales per employee increased by more than 37% over ...

Business ServicesNAICS 5616Large Enterprise
Marketing EfficiencyInorganic

Infosys

Infosys — Industrialized Large Deal Pursuit Model Reducing Cost Per Acquisition

- **Record large deal wins**: Infosys achieved highest-ever large and mega de...

Business ServicesNAICS 5415Large Enterprise
Marketing EfficiencyInorganic

Tata Consultancy Services

TCS — Hyperscaler Co-Marketing Partnerships Reducing Customer Acquisition Cost

- **Revenue growth**: TCS revenue grew from $22

Business ServicesNAICS 5415Large Enterprise
Marketing EfficiencyOrganic + Inorganic

HCL Technologies

HCL Technologies — Mode 1-2-3 Strategy Reducing Go-to-Market Cost Through Partner Channels

- **Revenue growth**: HCL Technologies revenue grew from $10

Business ServicesNAICS 5415Large Enterprise
General and AdministrativeOrganic

Accenture

Accenture — Offshore Delivery Transformation

- **Offshore/nearshore mix**: Global delivery from low-cost locations grew fr...

Business ServicesNAICS 5416Large Enterprise
General and AdministrativeInorganic

Aramark

Aramark — Back-Office Consolidation Through Shared Services

- **Annual cost savings**: Achieved approximately $130M in run-rate annual sa...

Business ServicesNAICS 7223Large Enterprise
General and AdministrativeInorganic

Capita

Capita — Organizational Simplification From Ten Divisions to Two

- **Total savings**: Achieved £122 million in total savings in 2020 alone, co...

Business ServicesNAICS 5614Large Enterprise
General and AdministrativeInorganic

DXC Technology

DXC Technology — $500 Million Cost Reduction Through Operational Restructuring

- **Cost savings delivered**: DXC eliminated $500 million in costs across sta...

Business ServicesNAICS 5415Large Enterprise