Cost Reduction
2Levers that lower the cost base without proportionally reducing output.
Rackspace Technology
Rackspace Technology — Infrastructure Model Pivot From Owned to Managed Multi-Cloud
- **Revenue decline during transition**: Total revenue declined from $3,010M ...
Unisys
Unisys — Cloud-First Infrastructure Transformation Reducing Delivery Costs
- **Infrastructure cost reduction**: Data center consolidation and cloud migr...
Genpact
Genpact — Delivery Automation Through Lean Digital
- **FTE equivalent savings**: Automation eliminated approximately 12,000-15,0...
EXL Service
EXL Service — Intelligent Automation in Insurance BPO
- **Delivery cost reduction**: Cost per claim processed declined approximatel...
Sodexo
Sodexo — Supplier Consolidation in Global Facilities Management
- **Procurement savings**: Achieved approximately €350-400M in cumulative pro...
CBRE Group
CBRE Group — Procurement Consolidation in Global Facilities Management
- **Procurement savings**: Strategic supplier agreements and volume aggregati...
Hays plc
Hays plc — Sales Efficiency Through Consultant Productivity Optimization
- **Net fee income per consultant**: Increased from approximately £48,000 in ...
Wipro
Wipro — Sales Restructuring Through Chief Growth Office and Sector-Based Selling
- **Large deal acceleration**: Wipro achieved record large deal bookings, wit...
Accenture
Accenture — Offshore Delivery Transformation
- **Offshore/nearshore mix**: Global delivery from low-cost locations grew fr...
Xerox
Xerox — CareAR Remote Support Reducing Field Service Costs
- **Site visits eliminated**: In the first 18 months of deployment, 21,000 si...
Automatic Data Processing
ADP — Self-Service Platform Transformation Reducing Support Costs
- **Digital interaction growth**: Self-service and digital interactions grew ...
Serco Group
Serco Group — Technology-Enabled Service Delivery Reducing Support Costs in Government BPO
- **Operating profit improvement**: Underlying operating profit increased 68%...