Automate manual delivery steps, simplify product to reduce cost-to-serve.
Genpact grew revenue 34% to $4B and per-employee revenue 21% to $41,700 by automating delivery ops.
34% Revenue Growth on 11% Headcount Growth: The Lean Digital Productivity Story
EXL grew revenue 64% to $1.6B from FY2019 to FY2023 by deploying XTRAKTO.AI across insurance document processing.
Five Days to Eleven Minutes: Building Proprietary AI in Insurance BPO
NTT Data unified global operations into a $30B entity by consolidating international brands under a single platform.
Four Brands, One Operating Company: The $30B Consolidation Targeting a 50% Margin Improvement
Workday grew revenue 157% to $7.26B by shifting deployment to partners, cutting professional services to 9% of revenue.
Partner-Led Deployment Reduces Professional Services Drag and Expands Operating Margin