Operational Excellence
3.1Making existing processes faster, more reliable, and more consistent.
Aon
Aon — Workflow Automation in Commercial Insurance Brokerage
- **Broker productivity**: Automated workflows freed an estimated 30-40% of b...
Maximus
Maximus — Automated Citizen Benefits Processing in Government BPO
- **Processing speed**: Automated document processing and rules-based eligibi...
Fujitsu
Fujitsu — IT Service Management Automation Through RunMyProcess
- **Ticket volume reduction**: Self-healing automation and predictive analyti...
Cognizant Technology Solutions
Cognizant — CMMI Level 5 Quality Engineering Driving Service Delivery Excellence
Cognizant achieved CMMI Level 5 certification across its global delivery netw...
Teleperformance
Teleperformance — Global Quality Management System Standardizing CX Delivery Across 88 Countries
Teleperformance achieved ISO 9001:2015 certification across 90%+ of its globa...
WNS Holdings
WNS Holdings — Analytics-Driven Quality Assurance in Insurance BPO Processing
Error rates in insurance claims processing decreased from 2
ManpowerGroup
ManpowerGroup — Cycle Time Reduction in Staffing Fulfillment
- **Time-to-fill reduction**: Average time-to-fill decreased from approximate...
Randstad
Randstad — Lean Six Sigma Workforce Analytics Reducing Time-to-Fill in High-Volume Staffing
Average time-to-fill decreased from 8
Adecco Group
Adecco Group — Digital Transformation of Temporary Worker Onboarding Cutting Deployment Time by 60%
Average onboarding cycle time decreased from 6