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Sales, General, and Administrative (SG&A)

2.2

Overhead costs not directly tied to product delivery.

Sub-levers

  • 2.2.1Sales Efficiency
    3
  • 2.2.2Marketing Efficiency
    3
  • 2.2.3General and Administrative
    4

Case Studies(5)

AllOrganicInorganicBoth
Marketing EfficiencyInorganic

Infosys

Infosys — Industrialized Large Deal Pursuit Model Reducing Cost Per Acquisition

- **Record large deal wins**: Infosys achieved highest-ever large and mega de...

Business ServicesNAICS 5415Large Enterprise
Marketing EfficiencyInorganic

Tata Consultancy Services

TCS — Hyperscaler Co-Marketing Partnerships Reducing Customer Acquisition Cost

- **Revenue growth**: TCS revenue grew from $22

Business ServicesNAICS 5415Large Enterprise
General and AdministrativeInorganic

Aramark

Aramark — Back-Office Consolidation Through Shared Services

- **Annual cost savings**: Achieved approximately $130M in run-rate annual sa...

Business ServicesNAICS 7223Large Enterprise
General and AdministrativeInorganic

Capita

Capita — Organizational Simplification From Ten Divisions to Two

- **Total savings**: Achieved £122 million in total savings in 2020 alone, co...

Business ServicesNAICS 5614Large Enterprise
General and AdministrativeInorganic

DXC Technology

DXC Technology — $500 Million Cost Reduction Through Operational Restructuring

- **Cost savings delivered**: DXC eliminated $500 million in costs across sta...

Business ServicesNAICS 5415Large Enterprise
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