Cost of Goods Sold (COGS)

2.1

Direct costs tied to delivering the product or service.

Case Studies(2)

NTT Data — Global Delivery Center Consolidation Reducing Cost-to-Serve

- **Delivery cost reduction**: The consolidation and standardization program ...

Marsh McLennan — Third-Party Vendor Rationalization in Professional Services

- **JLT integration savings**: Total annualized cost synergies from the JLT a...