Process Improvement
3Levers that improve how the business operates — amplifying the impact of revenue and cost levers.
Aon
Aon — Workflow Automation in Commercial Insurance Brokerage
- **Broker productivity**: Automated workflows freed an estimated 30-40% of b...
Maximus
Maximus — Automated Citizen Benefits Processing in Government BPO
- **Processing speed**: Automated document processing and rules-based eligibi...
Fujitsu
Fujitsu — IT Service Management Automation Through RunMyProcess
- **Ticket volume reduction**: Self-healing automation and predictive analyti...
Cognizant Technology Solutions
Cognizant — CMMI Level 5 Quality Engineering Driving Service Delivery Excellence
Cognizant achieved CMMI Level 5 certification across its global delivery netw...
Teleperformance
Teleperformance — Global Quality Management System Standardizing CX Delivery Across 88 Countries
Teleperformance achieved ISO 9001:2015 certification across 90%+ of its globa...
WNS Holdings
WNS Holdings — Analytics-Driven Quality Assurance in Insurance BPO Processing
Error rates in insurance claims processing decreased from 2
ManpowerGroup
ManpowerGroup — Cycle Time Reduction in Staffing Fulfillment
- **Time-to-fill reduction**: Average time-to-fill decreased from approximate...
Randstad
Randstad — Lean Six Sigma Workforce Analytics Reducing Time-to-Fill in High-Volume Staffing
Average time-to-fill decreased from 8
Adecco Group
Adecco Group — Digital Transformation of Temporary Worker Onboarding Cutting Deployment Time by 60%
Average onboarding cycle time decreased from 6
Cushman & Wakefield
Cushman & Wakefield — Real Estate Analytics Platform Driving Data-Driven Decisions
- **Advisor productivity**: Centralized data access reduced time spent on dat...
Paychex
Paychex — HR Data Analytics Platform for Client Business Insights
- **Client engagement**: Analytics features increased client engagement with ...
Leidos
Leidos — Analytics-Driven Program Delivery in Defense and Intelligence Services
- **Program margin improvement**: Early identification of cost and schedule r...
Infosys
Infosys — AI-Powered Workforce Demand Forecasting Through InfyMe Platform
Demand forecast accuracy improved from 65% to 82% at the 30-day horizon and f...
ManpowerGroup
ManpowerGroup — Predictive Labor Market Analytics for Workforce Solutions Planning
Branch-level demand forecast accuracy improved from 58% to 76% at the 60-day ...
Robert Half International
Robert Half — AI-Driven Demand Sensing for Professional Staffing Placement Optimization
Placement speed (time from job order to candidate presentation) improved from 4
JLL
JLL — Integrated Facilities Management Team Optimization
- **Client satisfaction improvement**: Integrated team structures and single-...
Accenture
Accenture — $1 Billion Annual Reskilling Investment Training 550,000 Employees on Generative AI
Accenture reskilled 550,000 employees on generative AI fundamentals within tw...
Genpact
Genpact — Genome Platform Building Digital Skills Across 115,000 Employees
Over 80,000 employees completed digital skills certifications through Genome ...
Wipro
Wipro — WILP Program Building Engineering Talent Pipeline Through Work-Integrated Learning
WILP produced over 30,000 trained engineers over five years at approximately ...
EXL Service
EXL Service — Operating Model Transformation Through Digital Command Centers and Governance Cadence
Decision latency for non-routine issues decreased from 5-7 days to 1-2 days
Capita
Capita — Turnaround Governance Restructuring Under New CEO Leadership
Capita identified and exited over 30 loss-making or below-threshold contracts...