Infosys

Infosys Limited, India's second-largest IT services company, grew from 228,123 employees and $11.8 billion in revenue in FY2019 to over 343,000 employees by FY2023 — a 50% headcount increase in four years. Managing workforce allocation, skills matching, and employee services at this scale required a fundamentally different approach. The company's workforce operations were fragmented across more than 450 separate applications, creating friction in day-to-day employee activities and making it difficult for managers to efficiently staff projects or identify available skills across the organization.

Infosys built InfyMe, a mobile-first self-service digital platform that consolidated more than 450 applications into a single interface providing 280-plus services, including staffing, forecasting, virtual selling, leave management, travel, and timesheets. The platform was built on Infosys's Live Enterprise architecture, which included a knowledge graph containing 23 million nodes and 109 million relationships, enabling AI-driven recommendations for skill development, career paths, and project matching. The platform's resume parsing engine processed approximately half a million CVs monthly, allowing managers to search the organization for individuals with specific skills and see adjacent skills in percentages. InfyMe shifted the design philosophy from application-centric to action-centric, so employees could access functions intuitively rather than navigating separate systems.

By FY2023, Infosys had grown revenue to $18.2 billion (a 54% increase from FY2019) while maintaining a 21.0% operating margin, despite absorbing 115,000 net new employees. Revenue per employee remained stable, moving from approximately $51,700 in FY2019 to approximately $53,100 in FY2023 ($18,212M ÷ 343,234 employees), demonstrating that the company maintained productivity at a significantly larger scale. The InfyMe platform enabled employees to handle approximately 45% of their daily work through mobile apps, earning a 4-out-of-5 user rating. Digital services grew to represent 62.2% of FY2023 revenues, up from a much smaller share in FY2019, reflecting the company's ability to reskill and redeploy its workforce toward higher-value engagements. Utilization rate (excluding trainees) stood at 80% as of Q4 FY2023. The platform won the 2023 Intranet Design Annual Award from the Nielsen Norman Group.