Operating Expenses (R&D and Other Opex)

2.3

Costs of building and maintaining the product.

Case Studies(3)

Xerox — CareAR Remote Support Reducing Field Service Costs

- **Site visits eliminated**: In the first 18 months of deployment, 21,000 si...

ADP — Self-Service Platform Transformation Reducing Support Costs

- **Digital interaction growth**: Self-service and digital interactions grew ...

Serco Group — Technology-Enabled Service Delivery Reducing Support Costs in Government BPO

- **Operating profit improvement**: Underlying operating profit increased 68%...