Quality and Reliability

3.1.2

Reduce defect rates through root-cause analysis, standardize processes.

Case Studies(3)

Cognizant — CMMI Level 5 Quality Engineering Driving Service Delivery Excellence

Cognizant achieved CMMI Level 5 certification across its global delivery netw...

Teleperformance — Global Quality Management System Standardizing CX Delivery Across 88 Countries

Teleperformance achieved ISO 9001:2015 certification across 90%+ of its globa...

WNS Holdings — Analytics-Driven Quality Assurance in Insurance BPO Processing

Error rates in insurance claims processing decreased from 2