Governance and Cadence

3.3.3

Establish operating rhythm, streamline decision-making.

Case Studies(2)

EXL Service — Operating Model Transformation Through Digital Command Centers and Governance Cadence

Decision latency for non-routine issues decreased from 5-7 days to 1-2 days

Capita — Turnaround Governance Restructuring Under New CEO Leadership

Capita identified and exited over 30 loss-making or below-threshold contracts...