Genpact's three TacticalVC cases document what successful BPO transformation looks like at scale. The client diversification case — growing from 85% GE revenue dependency to below 10% over seven years while total revenue grew 74% — is one of the most complete documented examples of concentration risk management in the industry. The lean digital productivity case shows the automation discipline behind 34% revenue growth on 11% headcount growth. The Genome reskilling case documents the talent investment that made a 16% growth rate in Data-Tech-AI services sustainable: 70,000 employees trained in data skills, with that segment reaching 45% of total revenue.
Genpact grew revenue 34% to $4B and per-employee revenue 21% to $41,700 by automating delivery ops.
34% Revenue Growth on 11% Headcount Growth: The Lean Digital Productivity Story
Genpact grew revenue 74% to $4.5B while cutting GE revenue share below 10% by diversifying into digital operations.
From 85% GE Revenue to None: A Seven-Year Client Diversification
Genpact grew Data-Tech-AI 16% in 2022 to $1.96B — 45% of revenue — by reskilling workers with its Genome platform.
Training 70,000 Employees in Data Skills: The Genome Reskilling Platform