EXL Service's two TacticalVC cases document the most complete BPO-to-analytics conversion in the database. The XTRAKTO.AI case shows the product that made conversion credible in insurance: compressing a document processing cycle from five days to eleven minutes and driving 64% revenue growth to $1.6B. The operating model case shows the governance change that managed the transition: Data-Tech-AI revenue growing to 57% of total while the legacy processing business continued uninterrupted. Together they document how to change what a BPO company sells without disrupting what it already delivers.
EXL grew revenue 64% to $1.6B from FY2019 to FY2023 by deploying XTRAKTO.AI across insurance document processing.
Five Days to Eleven Minutes: Building Proprietary AI in Insurance BPO
EXL Service nearly doubled revenue to $2.09B in four years by shifting to an analytics-led operating model.
From Traditional BPO to 57% Data and AI Revenue in Four Years