Capita's two TacticalVC cases document a BPO firm in sustained restructuring. Both focus on the same core move: disposing of non-core businesses to fund a balance sheet reset and simplify the operating structure. The first case shows the multi-year governance transformation that produced £305M in sustainable savings. The second shows how the pandemic accelerated decisions already in progress — generating £122M in savings and £1.3B in disposal proceeds in a single year. Together they document what organizational simplification looks like in a complex outsourcing business that had grown through acquisition without building coherent operational architecture underneath.
Capita achieved £305M in sustainable cost savings by 2020 by restructuring governance and disposing of non-core assets.
Five Years, £305M in Savings, One Rights Issue: Anatomy of a BPO Turnaround
Capita generated £1.3B in disposal proceeds and £122M in savings in 2020 through portfolio simplification.
£122M Saved in a Year: How a Pandemic Forced a Long-Overdue Restructuring